Privacy Policy

This Privacy Policy explains how LTC Casino may collect, use, store and share personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use the services. It is intended for players in Australia and should be read with the website’s Terms and Conditions and any other privacy notices provided during registration or use.

LTC Casino holds a Curaçao eGaming licence, number 8048/JAZ, and operates under the Costa Rica jurisdiction framework. All account, login, and cashier pages are protected by 128-bit SSL encryption.

Information we may collect

To provide online casino services safely and effectively, LTC Casino may handle information that identifies a player or can reasonably be connected with a player. The information collected depends on how the website and services are used, the account features selected and the checks that may be required before or during play. We aim to collect information that is relevant to these purposes and not more than is reasonably necessary.

Account and contact information

When a player registers or updates an account, we may collect details such as a name, date of birth, residential information, email address, username, account preferences and other information supplied during registration. We may also keep records of communications with customer support, including questions, complaints, requests and information provided to help resolve an issue. Account information helps us create and administer accounts, provide services and communicate about important matters.

Verification information

We may request identity or other verification documents where this is needed to confirm an account, protect the services, prevent misuse or meet legal and compliance obligations. This may include information from identification documents, details used to confirm age or residence and information relating to the source or ownership of funds where appropriate. Players should provide documents only through requested secure channels and should avoid sending unnecessary personal information.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment card, bank or other payment details on our behalf. We may receive confirmations, reference information or limited payment details from those providers. Players should also review the privacy information supplied by any payment service they choose to use.

Device, technical and usage information

When a player visits or uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, general location information, pages viewed, access times and interaction data. We may also receive information about website performance and whether links or messages are opened. This information helps us operate the website, identify errors, improve usability and protect accounts and systems.

How we use and share information

Personal information is used for purposes connected with operating the website, providing requested services, protecting players and meeting applicable obligations. We seek to use information in a fair and reasonably expected way. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering a player account.
Providing casino services, processing transactions and displaying account activity.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting suspicious, unlawful, unauthorised or prohibited activity.
Protecting players, the website, payment processes and other users.
Providing customer support and responding to enquiries, complaints and disputes.
Sending account, security, service and other important operational communications.
Understanding website usage, fixing technical problems and improving services.
Meeting applicable legal, regulatory, tax, accounting and record-keeping obligations.
Sending promotional or marketing communications where permitted and where consent or another lawful basis applies.

Where information is used for marketing, players can choose to stop receiving promotional communications. An unsubscribe option may be available in a marketing message, and players can also contact support to withdraw marketing consent. Service, account and security messages may still be sent where they are necessary to manage an account, process a request or protect the services. Stopping marketing messages does not close an account or remove information that must be retained for another purpose.

Sharing information with service providers

We may share relevant information with providers that help operate the website and support players. These providers may include payment and transaction providers, identity and verification services, technology and hosting providers, customer support platforms, security and fraud prevention services, professional advisers and communication providers. They should handle information only for authorised purposes and apply appropriate safeguards.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised authority, protect the rights or safety of players and others, investigate suspected fraud or misuse, or support the resolution of a dispute. If the business or its services are reorganised, transferred or combined with another operation, relevant information may be disclosed as part of that process, subject to appropriate privacy protections.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, improve performance, understand website traffic and help identify suspicious activity. Some cookies may be necessary for the website to work properly, while others may help analyse usage or support more relevant communications.

Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect website features, account access or the way some pages operate. Browser settings vary, so players should check the help information for their chosen browser if they want to review or change cookie controls.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account safeguards, monitoring, secure transmission methods and procedures for handling security incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure.

Players should use strong account credentials, keep passwords and security information confidential, avoid sharing account access and contact support promptly if they suspect unauthorised activity. We may ask for information to confirm identity before discussing an account or making changes, helping to prevent information from being disclosed to the wrong person.

How long information is kept

We retain personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy. The period may depend on the type of information, why it was collected, the status of an account, unresolved transactions or disputes, security needs and applicable obligations.

Closing an account does not necessarily result in immediate deletion of every record. Some account, transaction, verification, security or communication records must be kept for a period required by law, even after an account is closed. Information may also need to be retained to prevent fraud, resolve disputes, protect the services or demonstrate compliance. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.

Your privacy rights and contacting us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights are not absolute and may be subject to identity checks, legal exceptions, technical limitations or information that we are required to retain.

Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
Deletion: request deletion of your personal information where it is no longer needed or where another applicable basis for deletion exists. Some records may need to be retained for legal, security, fraud prevention or dispute-related reasons.
Withdrawal of marketing consent: withdraw consent to receive promotional communications. This can also be done through an unsubscribe option where one is provided.
Privacy enquiries: ask questions about how information is collected, used, shared or retained.

To exercise a privacy right or make a data request, contact support@ltccasino.top. You may use this email to request access to your data, correction of inaccurate information, deletion of eligible information or withdrawal of consent to marketing communications. Please explain the request clearly and include enough information for us to understand what you are asking about.

We may need to verify your identity before providing information or making changes, particularly where a request involves account access, identity documents or financial records. We may ask for additional information only where it is reasonably necessary to protect the account and personal information. Players should not include unnecessary identity or payment information in an initial request.

We will consider privacy requests and respond within a reasonable period, subject to the nature of the request and any applicable requirements. If a request cannot be completed, we will generally explain the reason unless we are not permitted to do so. A request to delete information may be limited where records must be kept for a period required by law or where retention is needed for security, fraud prevention or dispute resolution.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new service. Where a change is significant, an additional notice may be provided through the website or another appropriate communication channel.

If a player has questions about this Privacy Policy or believes information has been handled incorrectly, they can contact support@ltccasino.top. Continuing to use the website after an updated policy is published indicates acknowledgement of the revised information practices to the extent permitted by applicable requirements.